Dear Roberta, Thank you for a nice review! We are very proud to be named as "Hidden Treasure"! Great to see that room amenities, service and food met your expectations. Lovely to read the description of Afternoon Tea offer which we launched recently. The message about hot water has been passed to the Maintenance Manager and hopefully next time it won't be an issue. We are looking forward to welcoming you back in the nearest future. Kind Regards, Sasha Bukina, Manager. BW Greater London Hotel. Email: info@bestwesterngreaterlondon.com Tel: 02085140444