Dear Tour192974: We would like to thank you for your comments about your recent stay at our resort and the staff. It is very encouraging to know we could made your holidays a beautiful experience and our staff treated you as you deserve. We know there is a lot to improve yet, but you can be sure we are doing our best to reach our goals. Meeting our clients expectations and offering a better customer service is a priority. We will definitely share your comments with all of our workers to encourage them to keep doing their job very well. Thank you so much for your support and loyalty. It will be very nice to have you here one more time and make your holidays one of the best. We are at your disposal. Best regards, Luis Garcia Portero General Manager