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Shower - Picture of Ruby River Hotel, Spokane

Photo: Shower

From Review : Not a 3.5 or 3 star hotel. of Ruby River Hotel
Not a 3.5 or 3 star hotel.
My laptop was stolen from my room.
Beg Bugs!!!
These boots were not made for walking!
Not worth it
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Scott wrote a review Jun 2019
Nashua, New Hampshire3 contributions
After a long drive from Chicago, we just checked into this hotel. If it weren’t for the fact that we booked this on Priceline and cannot cancel or be reimbursed, I’d leave. From the start, the front desk staff was rude. We simply wanted to know if we could upgrade to a poolside
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Date of stay: June 2019
Response from Roam34486010114, General Manager at Ruby River Hotel
Responded 11 Jun 2019
Thank you for taking the time to provide us with your feedback, we are very sorry for the issues you had during your stay with us. We will make sure this is addressed with all of our staff members and assure you they will be corrected moving forward. We are currently working very hard to update and renovate all aspects of the hotel. We are finishing the remodel of the restaurant that will have a beautiful riverside patio right on the water. The patio and restaurant will have one of the best location in Spokane with wonderful views of the river and a great Northwest cuisine menu. We are installing a very large pool and spa that will have beautiful views of the river, pool side rooms and cabanas will be available. All guest rooms are starting renovations and will be complete by early 2020. The lobby will be renovated soon which will include a new market place and an elevator. We are working very hard to make the proper updates to the hotel at this time. We again apologize for the issues you had during your stay and will make sure they are addressed right away. We hope you will give us another opportunity in the future so you can see the changes we have made and have a much better experience. Thank you again for choosing the Ruby River Hotel we hope to serve you again in the future.
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