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Window View - Picture of InterContinental New York Times Square, New York City

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From Review : Expectations not met of InterContinental New York Times Square
Expectations not met
The handle comes off in your hand!
In Ordnung, Zimmer klein und renovierungsbedürftig, Lage und Aussicht top
Sky View Corner - Room
Attention pas un 5 étoile  / sale
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Ms C wrote a review Jan 2017
153 contributions25 helpful votes
Well, the first room we were assigned had a stained seat and the last guests underwear in the drawer. Shabby cleaning. This was resolved after about an hour 15mins wait (with jet lag this felt like forever) by the Operations Manager who was great at resolving the matter,
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Date of stay: December 2016
Response from victoriazuff, Public Relations Manager at InterContinental New York Times Square
Responded 17 Jan 2017
Thank you for sharing your candid feedback with us. While we're glad to hear that you were impressed by our location and some of our facilities, we must apologize deeply for the substandard service you were provided during your time with us. This service absolutely does not represent the InterContinental standard you've come to know, so we would love to have the chance to make this up to you during a future stay.
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