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Interior - Picture of The Hotel at Times Square, New York City

Photo: Interior

From Review : rocky start but allround great stay of The Hotel at Times Square
rocky start but allround great stay
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rocky start but allround great stay
Great hotel for our stay in New York
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Other Recent Reviews

July 2022
Francesca L wrote a review Dec 2018
Blankenberge, West-Vlaanderen, Belgium122 contributions57 helpful votes
We got off to a rocky start. When we arrived, we went to check in and were told our credit card had been declined and that there was nothing we could do.. Very abruptly and without an offer of help. It was booked under my sister's credit card and we had received an e-mail a
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Date of stay: October 2018
Response from AppleCoreHotelsStaff, Guest Relations Manager at The Hotel at Times Square
Responded 11 Jan 2019
Thank you for taking the time to share your feedback, Francesca. I was disappointed to read that you did not have a pleasant experience at the beginning. Clearly we were not performing to our usual high standards that morning, and for that I sincerely apologize. This is not how we want to welcome guests into our space and I have passed your feedback along to the General Manager, so they could use this example in training and we can use it to improve. We’re thrilled to read you enjoyed the rest of your stay, though! I hope you had so much fun exploring NYC. Thank you for choosing us and for the recommendation. We (and our comfy beds) look forward to welcoming you back on your next visit! All the best, Arielle at Apple Core Hotels
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