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No hot water, inhospitable concierge or rather inexperienced in customer service, old hotel, tiny rooms, great location, but would rather stay at many other hotels in the city, ones with dependable hot water.
Date of stay: December 2016
Response from Tiffany C, Front Office Manager at Hotel Mela
Responded 29 Dec 2016
Hello, Please accept our sincere apology for managing to fall far below meeting your expectations. Our goal is to exceed all guest expectations and clearly this was not the case based on your feedback and experience. We would kindly request that you do reconsider staying with Hotel Mela in the future and we will ensure your next experience with us is far different and much improved, than your last. Thank you for sharing your feedback with the online community and we do look forward to recovering you to be a loyal guest of Hotel Mela!