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Window View - Picture of The Marcel at Gramercy, New York City

Photo: Window View

From Review : Needs improvement of The Marcel at Gramercy
Needs improvement
This is a good hotel!!!
This is a good hotel!!!
Great base for NYC
Roof deck on 10th floor
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MsMorris wrote a review Dec 2019
4 contributions3 helpful votes
This hotel has a lot of potential but is lacking in a few areas. We contacted them to tell them we had a late flight but they accidentally gave our room away for the first night. It was annoying at the time but these things happen and they handled it well. They arranged a taxi
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Date of stay: December 2019
Response from Experience794405, General Manager at The Marcel at Gramercy
Responded 16 Dec 2019
Dear MsLatham, Thank you for sharing your experience with us. I apologize for the inconvenience you encountered on the first night. Our team strive to provide the best service to ensure our guests have a comfortable and memorable stay at Marcel. We really appreciate your feedback and will share with our team so they may be addressed properly. We look forward to hosting your stay once again. Happy Holidays! Isabel
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