Dear Valued Guest, Thank you for taking the time to provide us with feedback regarding your recent stay. I apologize for the challenges with the water. Unfortunately, we were lead to believe from the city that the issue would be resolved quickly but it turned out to be a bigger issue than expected. Fortunately, water was completely restored to the hotel last night. We greatly appreciate your feedback in our continuous effort to improve the hotel. We are scheduled to renovate the hotel in the near future so I hope you will give us another opportunity to impress you. If so please contact me directly so I can personally ensure that we will exceed your expectations. With best regards, John Holmstrom Hotel Manager jholmstrom@clubquarters.com