Balcony - Picture of Fariyas Resort Lonavala, Lonavala
Photo: Balcony
From Review : Top notch 5 star heritage resort of yesteryears losing its sheen of Fariyas Resort Lonavala
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Guests
US$154
US$125
US$108
ZenHotels.comUS$147
Booking.comUS$124
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I visited the resort years back as a kid and now with my wife and kid not too much has changed I would apart from some modern amenities like LCD and water park which is now a bigger attraction at the resort. It's a five star but didn't get a feel of a five star was more like a 3…
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Date of stay: April 2017
Response from Fariyas-Management, General Manager at Fariyas Resort Lonavala
Responded 3 May 2017
Dear Guest, Greetings from Fariyas Resort Lonavla! Thank you for staying with us and for your feedback with regard to your recent stay. I am deeply concerned to know that we were unable to meet your basic expectation which is par below our own standards as well. I sincerely regret your arrival and breakfast experience. Please accept my sincere apologies for the inconvenience caused. At Fariyas Lonavla, we strive to meet and exceed guest expectation; however it is obvious that we failed to live up to minimum expectations in your case. I have personally addressed this with our Front Office & Food & Beverage team and please be rest assured that we will take corrective action in this regards, thank you for being our tutorial. Please treat this as an aberration and I'm certain you will give us another opportunity to showcase our improved product and services. Please do let me know when you next travel to Lonavla. My team and I look forward to welcome you back and assure you of our best services at all the times. Thank you once again for your feedback... Best wishes & regards, Nasir Khan
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