Hello and greetings from Atlanta, schulze52. I would like to sincerely thank you for taking a moment to share your comments regarding your experience with us. After all, it is only with guest feedback that we’re able to provide superior service and quintessential Southern hospitality. With that said, I would like to discuss your comments with you personally.  Please email me at intercontinentalbuckhead@ihg.com at your earliest convenience. I look forward to hearing from you soon! Safe travels.