mold on floor - Picture of Emerald Valley Inn, Port Angeles
Photo: mold on floor
From Review : Sub Par motel of Emerald Valley Inn
The first concern was the fact that they claimed that due to Covid, there was a personless, text message check in. We never saw anyone on the premises who was in charge. The next concern was that they had ear plugs provided - that was a first. They were needed as the person…
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Date of stay: September 2021
Response from John Cochran, General Manager at Emerald Valley Inn
Responded 13 Nov 2021
Hi, Nanface. Thank you for your review. We are very sorry to hear that you did not enjoy your stay with us. In the spirit of fairness, we will directly address a few of your concerns. We do apologize for the floor in the bathroom of your room. While it is perfectly clean and mold free, it has become a bit tired looking from wear and needs regrouting. We will be taking care of that next week. We do not rent moldy rooms to anyone. We live on the property and are always here and available to respond to any guest needs that arise. As you didn’t have any additional needs, it would stand to reason that you never saw anyone “in charge.” We avoid any and all unnecessary imposition on our guests unless they need something. It is indeed unusual, in our experience, that a guest would find that to be a negative. We are always available via the communication tool that you used to pre-register for your stay, and the office is open 7 AM - 9 PM where you can always speak to someone personally. The cafe is indeed take out only and will remain so the rest of the season until winter closure. It is our sincere hope that you enjoyed your chili within the warmth and comfort of your room. I don’t think we’ve ever had a complaint about the self-checkin process that we offer for the sole purpose of making it easy for our guests to immediately access their room without all of the outdated, unnecessary, and inconvenient formality of having to have someone hand you an old-fashioned hard key to open your room door. COVID or no COVID, our self-checkin process is offered specifically for the purpose of making ease of access a safe priority for our guests. It is unclear to us why this would be a negative for you. We are delighted to hear that you took the initiative to do some research to find yourself a place to eat in our area that personally suited your taste. It sounds like that initiative paid off for you and you had a great breakfast at Lake Crescent Lodge. We do agree that the food is great there, and we will add it to the Resources page on our website, which lists dining options in the area. We do thank you for staying with us, Nanface. We are sorry to hear that we weren’t your “cup of tea.” There are other lodging options in Port Angeles area and at the Lake Crescent Lodge that do offer a more “full-service” lodging experience that might better suit your taste during a future visit to the area. We do thank you for giving us a try.
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