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From Review : Below expectations for a Sheraton of Sheraton Princess Kaiulani
+9
I stayed in this hotel for four nights. The good things first: - The bed was fantastic and gave me really good sleeps. - My room was always clean and well prepared by the maid. - Most staff I interacted with were friendly and nice. The tour desk staff is very knowledgeable…
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Date of stay: April 2018
Response from StarwoodWaikiki3, Manager at Sheraton Princess Kaiulani
Responded 4 Apr 2018
Aloha Holger C., Thank you very much for sharing your feedback with our team following your recent stay at the Sheraton Princess Kaiulani. We appreciate you passing along insights of your experience with our team as we are always looking for ways we can improve to enhance our guests stay at the hotel. Our team is delighted to know you enjoyed our comfy Sheraton Signature Sleep Experience Bed and that our housekeeping staff did a fabulous job at keeping your room clean. Here at the Sheraton Princess Kaiulani we are very fortunate to have such a great team of associates who truly care about our guests. Your remarks regarding noise, outdated rooms and our Pikake Terrace breakfast buffet are very important to us as they will allow us to address problems that our guests report facing and work to fix them. We also appreciate your feedback regarding our daily resort fee and apologize if you did not feel it offered much value to you during your stay. We will be sure to share these remarks with our management team and work to address the concerns you mentioned immediately. Thank you so much for your time. Mahalo, Kristen K. Sheraton Princess Kaiulani Guest Experience Team
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