Dear Bruno A Thank you very much for staying with us and posting this valuable comments on Tripadvisor. At Kensington Flora Hotel, we aim to provide our guests with comfortable and enhanced experiences which we hope we have made your stay a memorable one. Our best wishes to you. We look forward to the opportunity to welcome you again on your next trip to Pyeongchang. We hope that you will have more wonderful experiences when you next visit. Thank you. Best regards, Brenden General Manager