Pictures of Shangri-La Golden Sands, Penang - Penang Island Photos
Penang Island: Pictures
From Review : Very disappointed of Shangri-La Golden Sands, Penang
I am sorry to give this hotel a bad review as I checked in on 31/3 and the next day woke up my daughter’s face and neck was covered with bed bug bites. They were swollen and itchy. She got the bites from the extra beds she slept. I had highlighted to the front service Indian…
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Date of stay: March 2018
Response from SL_Penang1, Manager at Shangri-La Golden Sands, Penang
Responded 2 Apr 2018
Dear leenao2015, Thank you for staying with us. Looking at your review, we deeply regret your experience was not as how you have expected. It is never a pleasure to know that we disappointed a guest but we are always grateful for feedback so that we may learn and improve. Please accept our sincerely apologizes. All of your comments have been duly noted and shared with the management team. We thank you for your kind support, we would very much like the opportunity to restore your faith in our resort again in the future and we remain committed to continuous improvement of our resort and our guests’ experience. Best regards, Suleiman TAR Director of Communications
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