Dear Guest: Greetings from El Mangroove! We appreciate your taking sharing your experience with others, it means a lot reading reviews as yours , when you clearly experience the hospitality from El Mangroove family, our employees makes very proud. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the El Mangroove, Autograph Collection and we hope you choose to stay with us again whenever your travel needs bring you back to . Kind regards Andrea Arroyo Guest Relations Manager