Pictures of Dana Villas & Infinity Suites - Santorini Photos
Santorini: Pictures
From Review : Beautiful Views! of Dana Villas & Infinity Suites
We arrived at about 9am and check in is not until 2pm. The hotel deal with a lot of early check-ins and so they stored our luggage and Hara at the front desk gave us a map of Fira and where to go and walk to places to start exploring the Island, we did exactly that! We returned…
Read more
Date of stay: March 2018
Response from Ioannis G, Γενικός Διευθυντής at Dana Villas & Infinity Suites
Responded 5 Apr 2018
Dear Spdream, Thank you for the time you dedicated in order to share your experience from your recent stay at Infinity Suites – Dana Villas & Suites I'm glad to read that the services provided by our dedicated team members are much appreciated, as well as the cleanliness of your room. On the other hand, as per your review, it seems that we didn't manage to fulfil and exceed your expectations; thus, kindly accept our sincere apologies. However, allow me to clarify certain things with reference your negative remarks that the property is fully renovated and your room is fully operational plus your breakfast was served due to yours wife allergy complimentary on a daily basis.Reffering to the “ants’ problem” we have to mention that ants are attracted from leftovers. Then you have mentioned nowhere any issue regarding the cleaning of your suite but have given our cleaning services 3 out of five and your sleep quality 3 out five when all our suites are soundproof and feature luxury Simmons mattresses We sincerely appreciate all feedback, both positive and negative and all guest comments are very valuable to our continued progress. We wish to mention that we believe that we are being treated a bit unfair with your review as you have clearly mentioned the helpfulness of our reception staff no problems regarding our staff but gave them in your review 3 out of 5 It would be more than appreciated, if you reached out to us directly on any other issues except your wife’s allergy, so that we could have the opportunity to make your stay as promising and as satisfactory as the rest of our guests, since it's our priority to offer a flawless experience throughout ones stay in Infinity Suites – Dana Villas & Suites We truly hope to have the chance of welcoming you back in the near future. Kind Regards, Galanis Ioannis General Manager
Read more
Been to Dana Villas & Infinity Suites? Share your experience!