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Balcony - Picture of Warrenmang Winery & Resort, Moonambel

Photo: Balcony

From Review : Could do with updating of Warrenmang Winery & Resort
Could do with updating
Our Pyrenees adventure
Our Pyrenees adventure
Could do with updating
Worst resort experience ever!
Couples weekend
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Marla Q wrote a review Apr 2016
Melbourne, Australia46 contributions24 helpful votes
We stayed at Warrenmang with a Trip a deal online special. We were hoping for a cottage with a view, but maybe they were kept for full paying guests? Our cottage overlooked the Reception car park. The cottage was quaint, obviously not much has been updated since when originally
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Date of stay: April 2016
Response from ACEB, Manager at Warrenmang Winery & Resort
Responded 11 May 2016
Dear Marla, Thank you very much for your review and I appreciate the time you have taken to offer a constructive response to your stay at Warrenmang. It is always good to hear our guest enjoyed their dinner in our multi award winning restaurant. Warrenmang’s chefs have designed a fine dining menu and do hope our guests will explore and enjoy more dishes in each course of the menu offered. Portions are designed so that guests can experience entree, main course and dessert in comfort. This may cause a main course to be less substantial than you expected, but certainly, the presentation, delicacy and the taste of the dish will lead our guest to enjoy a full dining experience. especially when pairing with our five stars wines. Thank you very much for your comment on the breakfast serving time, we are sorry you missed out because you preferred to sleep in; in this case we may have to look for some better planning for our future guests who wish to sleep longer and make a request for a late breakfast. We normally will upgrade our “Trip a Deal” special price package guest to accommodation that is facing to the vineyard if there is any availability. I regret that you couldn’t stay at one of those cottages overlooking the vineyard and confirm all those cottages were fully booked when you stayed with us. I hope you understand that it is fair to give the first priority for the full paying guest to stay in the accommodation of their choice. As we wanted guests to be able to relax and get away from the stresses and strains of city life in order to appreciate the calm nature of country life, we deliberately omitted the intrusion of television, telephones and radios from our cottages and suites. Thank you for your understanding of our good intentions. We agree, the cottages are not modern and also require some refurbishment and renewal of décor. However, we are very proud of the standard of housekeeping maintained by our hardworking housekeeping team and our guests frequently comment on the quality and cleanliness and presentation of our accommodation. Regarding the tiles, thank you very much to letting us know and this matter has already been attended to. We always try our very best to more than satisfy our guests and we hope we can welcome you again to Warrenmang. Management Warrenmang Vineyard & Resort
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