Kia Ora KGB777, Thank you for taking the time to tell us about your experience at the Peppers Bluewater Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Peppers, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have shared your feedback and concerns with our team and they are taking the appropriate measures to address the issues you have highlighted to prevent future occurrence; we hope to ensure a better level of service delivery for future visits. We are glad to hear that our staff was able to assist you while you were waiting for your room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,