Landscape - Picture of Hipotels Natura Palace, Lanzarote
Photo: Landscape
From Review : Another EXCELLENT holiday of Hipotels Natura Palace
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Guests
US$142
US$135
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+4
Arrived 22nd August for 11 nights with my 85 year old Mum who has mobility issues. This is our 3rd visit & from the moment we checked in with Shirley we felt we were ‘home’. Lovely room on 2nd floor with uninterrupted views of Fuerteventura & Los Lobos. Kept spotlessly clean by…
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Date of stay: August 2019
Response from Hipotels_Lanzarote, Assistant Manager at Hipotels Natura Palace
Responded 22 Sept 2019
Dear JayneC1404, Thank you so much for your recent visit to Sensimar Natura Palace and for the time sharing your review through TripAdvisor.com and for giving us the opportunity to know more about your experience during your visit. I am delighted to read your wonderful comments in relation to your stay. The fact that you felt so at home in our hotel and that you thoroughly enjoyed your time with us is a real complement to our team. Our aim is to provide our guests with a relaxing holiday experience and from your review, it is obvious that we have achieved this. It is also encouraging to know that you found the food to be of a high quality. We pride ourselves on the quality of our food and I will ensure our Restaurant Manager & Head Chef are made aware of your positive feedback. Regarding the little feedback about the areas that needs to be improved, we have taken a big note about it and we will do our best to make the improvements as soon as possible. It was our great pleasure to host you and we do hope that you will consider visiting us again in the very near future. Muchas gracias!! Kindest regards The Management
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