Pool - Picture of Barceló Fuerteventura Mar
Photo: Pool
From Review : march holiday 2019 of Barceló Fuerteventura Mar
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+1
We found the reception very poor at explain about ordering food because I am diabetic Food on the side servers not very hot and ice cream not frozen did speak to restaurant manager but go not much help apart from that the staff was very friendly and the room very clean large…
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Date of stay: March 2019
Response from BarceloFuerteventura, Director de Relaciones con Clientes at Barceló Fuerteventura Mar
Responded 7 Apr 2019
Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Fuerteventura Thalasso Spa hotel, your review will certainly assist in order to keep on improving the quality of our services for our valued guests. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We thank you for pointing out the cleanliness of the room we allocated you in, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. Our reception team service and helpfulness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the réception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. All trays of our buffets are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services, nevertheless please rest assured that your comments will be shared with the team so as to avoid receiving this kind of feedback in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind Regards, Camilla Aldini Guest Experience Manager
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