Dear Mr. Rog1972uk, First of all, we would like to thank you very much indeed for choosing Atlantica Belvedere Resort & Spa to spend your holidays even though you have had your concerns regarding the reviews you had read. Secondly, we would like you to know that we highly appreciate your positive review and feedback; your valuable comments on our property and customer service are very encouraging and will help us keep up the good work. The Atlantica Belvedere Resort & Spa team strives daily to present personalised service to all its guests. We are delighted to know that we have managed to meet your expectations in overall and we would be more than happy to having you back in the near future. Please accept our apology for not fully satisfying you on the issues you have raised. We would kindly like to inform you that, currently, our entire staff team is taking part in housekeeping, food and beverage seminars in order to upgrade their skills to the highest possible level. We are daily working precisely on improvement and development and we may promise you that we will not rest until we achieve perfection. We all wish our guests to be happy and feel comfortable and welcome. Even though we do not claim that our hotel is faultless, we can guarantee that our main target is to become so very soon. It is only by listening to you - our guests - that we can achieve that. In this sense, we will be waiting for you to come back and share with us a second, up-scaled, Atlantica Belvedere Resort & Spa experience. Kind Regards Stefanos Kitrinas Hotel Manager