Dear Mr.Biswanath, Greetings from The Sunway Manor-Puducherry ! Thank you for your recent review on TripAdvisor . We apologize for the inconvenience you had during the stay with us.We have taken up the matter with the concern department and you can be rest assured that corrective measures have been taken . Your valuable feedback shows us the areas that we need to improve upon and will go a long way in helping us improve our standards and levels of service. Please feel free to bring to our notice anything you think would enable us to enhance your experience and delight you on your next visit. We apologize once again and look forward to welcoming you back soon. Kind regards, Sathya.M Room Division Manager +91 9655 234567