20th of August 2016 Dear Guest, At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed disturbed to know of your recent experience at Fortune Park Centre Point Jamshedpur. May I assure you that this matter is receiving my urgent personal attention and that you will shortly be hearing from Mr. Anindya Das, who is investigating the matter while keeping me informed. Request you to kindly share your email id or telephone number as it will be a great support to establish contact with you. My phone number and email id is posted later for your kind convenience. While I regret on behalf of all at Fortune Park Centre Point, the inconvenience you have faced, may I request you to treat this as an isolated incident and not a reflection of our normal services. At Fortune Park Centre Point, it is our constant endeavor to provide you with high standards of personalized service and efficiency. Please do give us an opportunity to welcome you back, when my colleagues and I can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you. Warm regards, Piyal Barua General Manager 9334803905 piyal.barua@fortunehotels.in