Dear Stacy B, It has been a pleasure to read your recent review. Thank you for taking the time out of your day to write such a wonderful review from our property. All your comments we really take to consider for being improving our services and please, accepts our apologies for the areas that we fell short of expectations. We hope you give us the opportunity of hosting you in the near future at, El Dorado Royale, a Spa Resort by Karisma, your Mexican Home! Thank you for choosing to stay with us. Warmest regards, Enrique Olvera Hotel Manager