MGM Cotai - view of room from bathroom - Picture of MGM Cotai, Macau
Photo: MGM Cotai - view of room from bathroom
From Review : A promising new property on the Cotai Strip of MGM Cotai
+47
MGM Cotai is the latest new property to open on the Cotai Strip in Macau. We recently spent a weekend there and enjoyed the hotel and its facilities. This is an architecturally beautiful building from the inside and outside and a very nice addition to the growing hotel and…
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Date of stay: April 2018
Response from MGM C, Manager at MGM Cotai
Responded 6 Apr 2018
Dear BradJill, Warm greetings from MGM Cotai and thank you for your support in our newly opened hotel! On behalf of our team, I would like to thank you for taking the time to share your valuable and detailed experience in MGM Cotai. First of all, thank you for bringing to our attention on your unpleasant check-in experiences. We regret to hear that our service did not meet your expectations and live up to our own high standards. Rest assured that we will share your constructive feedback and highlighted issue with the concerned parties and strengthen our training in this aspect. Besides, we are truly glad and feel utmost appreciated to read that you enjoyed very much on your stay with many kind words from the room, facilities, restaurants, Spectacle and Shuttle Buses. Your appreciation is the best motivator for our team to continue Make Great Moments for our valuable guests. I look forward to passing along your compliments to our team. Thanks again for your kind comments and patronage. We very much hope to serve you again soon. Best regards, Casey Cheah Guest Experience Team
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