Interior - Picture of City of Dreams - The Countdown Hotel (Under Redevelopment), Macau
Photo: Interior
From Review : Beautiful hotel but staff need training of City of Dreams - The Countdown Hotel (Under Redevelopment)
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+5
The entrance and lobby of this hotel is really beautiful, the facilities are excellents and the view of Macau from the room is impressive. The checking staff need more training as they take too much time doing the reception process. Too much problems with the payment by credit…
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Date of stay: January 2016
Response from HardRockHotelMacau, Assistant Manager, Service Quality at City of Dreams - The Countdown Hotel (Under Redevelopment)
Responded 5 Apr 2016
Dear ing_hiro Thank you so much for taking time to share your experience with us. Please accept my apologies for your check-in experience that we were not able to meet your expectation and we will definitely look into this matter with our team members for further improvement. We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance. We look forward to welcome you back to Hard Rock Hotel Macau.
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