Interior - Picture of Sheraton Grand Macao, Macau
Photo: Interior
From Review : Family for 4 in a room of Sheraton Grand Macao
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Great room with great breakfast
June 2022
+7
Booked a room for 4 pax. Were super disappointed from the minute we stepped in till we check out. 1) SPG membership couldn’t be located in the system. 2) were given 2 single bed for 4 pax. Toiletries (toothbrushes) were given for 2 pax instead of 4. All the whatever not…
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Date of stay: October 2018
Response from SheratonMacao, General Manager at Sheraton Grand Macao
Responded 1 Nov 2018
Dear lynnt939, Thank you for staying with us. We regret to know that our services did not meet your expectations and please accept our sincere apologies for inconvenience caused. We have shared your valuable feedback to concerned departments for immediate deliberation and actions. That would be appreciated if you can reach out to our Guest Relation Team at Guestrelations.macao@sheraton.com for your next stay here with your full name, check in date, and confirmation number so that we will have the chance to perfect your stay. Thank you again for the stay. Hope we can serve you again in the near future. Yours Sincerely, Saurabh Bakshi General Manager Operations Sheraton Grand Macao, Cotai Central
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