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Interior - Picture of Sheraton Grand Macao, Macau

Photo: Interior

From Review : Family for 4 in a room of Sheraton Grand Macao
Family for 4 in a room
Sheraton Grand Macao Hotel - desk, rolling chair and view
Weekend in Macau.  Awesome trip, lots of sightseeing... I m glad I made an effort to jog around the Cotai Central, visiting each of the Hotel/casinos. Highly recommended😉. Stay is ok at the Sheraton Grand.  Too crowded hence not getting the any special Ambassador Elite‘s attention as wish. Food at the Club surprisingly had fairly good selections & taste pretty good too.  Free shuttle buses are easily available at most hotel/casinos, such as Venetian, Sands, Wynn, MGM, Parisian etc.
Crowded during summer months
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lynndolphiny wrote a review Oct 2018
Singapore, Singapore239 contributions30 helpful votes
Booked a room for 4 pax. Were super disappointed from the minute we stepped in till we check out. 1) SPG membership couldn’t be located in the system. 2) were given 2 single bed for 4 pax. Toiletries (toothbrushes) were given for 2 pax instead of 4. All the whatever not
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Date of stay: October 2018
Response from SheratonMacao, General Manager at Sheraton Grand Macao
Responded 1 Nov 2018
Dear lynnt939, Thank you for staying with us. We regret to know that our services did not meet your expectations and please accept our sincere apologies for inconvenience caused. We have shared your valuable feedback to concerned departments for immediate deliberation and actions. That would be appreciated if you can reach out to our Guest Relation Team at Guestrelations.macao@sheraton.com for your next stay here with your full name, check in date, and confirmation number so that we will have the chance to perfect your stay. Thank you again for the stay. Hope we can serve you again in the near future. Yours Sincerely, Saurabh Bakshi General Manager Operations Sheraton Grand Macao, Cotai Central
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