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Interior - Picture of Sheraton Grand Macao, Macau

Photo: Interior

From Review : Good stay and spacious room of Sheraton Grand Macao
Good stay and spacious room
驚喜服務十足
Прекрасно
クラブラウンジが広くておすすめ
Spacious Bathroom
아름다운 마카오 쉐라톤
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dordor-Sin wrote a review Mar 2019
Singapore, Singapore956 contributions157 helpful votes
+3
This is my 2nd stay in the same hotel. I did my check in on L4 Sky Tower Sheraton Club and received good service although still feel not as great as being an Accor member. Generally hotel staff of different department are all polite. My room view was also great and high
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Date of stay: March 2019
Response from SheratonMacao, General Manager at Sheraton Grand Macao
Responded 25 Mar 2019
Dear dordor-Sin Thank you for staying with us. We are glad to hear that you had an enjoyable stay. At the same time, we apologize for the services which have disappointed you during your recent stay. We have shared your feedback with respective departments for further review and improvement. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations. Once again, thank you for staying with us. Trust we will provide better service during your next visit. Yours Sincerely, Saurabh Bakshi General Manager Operations Sheraton Grand Macao, Cotai Central
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