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Window View - Picture of The Venetian Macao, Macau

Photo: Window View

From Review : Not truly high end of The Venetian Macao
Not truly high end
Not truly high end
Not truly high end
Not truly high end
Not truly high end
Not truly high end
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Other Recent Reviews

lovelydaytoyou wrote a review Oct 2019
Biggera Waters, Australia129 contributions50 helpful votes
Oh well, the most of staff are nice esp Ben at front office and Jamie at concierge were very nice and professional with great Eng skill but there was one lady whom were extremely rude. I also work for international luxury brand hotel and could not believe what she was doing. The
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Date of stay: October 2019
Response from CustomerCareTeam, Manager at The Venetian Macao
Responded 14 Oct 2019
Dear Lovelydaytoyou, Thank you for taking the time to share with us the feedback of your recent stay at The Venetian Macao. We regret to learn that your experience was not as enjoyable as we had anticipated. Allow us to apologize for the inconvenience caused. Please be assured that this is not the service standards we always aim to offer to our guests. We would be grateful if you may provide further details of your experience so we could follow up accordingly. Please contact us at CustomerCare.Comments@sands.com.mo. We do hope that this experience would not deter you from coming again so we may have the opportunity to exceed your expectations on any possible future visits to Macao, Best regards, Yoyi Cheong Operations Excellence
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