Balcony - Picture of Gran Muthu Imperial Hotel, Cayo Guillermo
Photo: Balcony
From Review : Not what I thought a 4.5 or 5 star resort was! of Gran Muthu Imperial Hotel
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+7
So I was transferred here on day 4 of a 7 day vacation, I was next door and with little ones screaming all night above me and big time party animals below me, staff that barely acknowledged you! Fun times! So I was thrilled to move to the just opened 3 months ago 5 star imperial…
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Date of stay: April 2019
Response from MGM_Muthu_Hotels, General Manager at Gran Muthu Imperial Hotel
Responded 16 Apr 2019
Dear jaimiet958 First of all we thank you for choosing us for your holidays. Your comments are well valued, ensuring they are an incentive to continue improving our services and that all our customers feel satisfied. We promise to investigate and solve all the points raised, we know that it is through constant communication with our customers that we can know their wishes, individuals and preferences and thus ensure full satisfaction during your stay at our hotel. Our sincere apologies for not having reached your expectations, we would appreciate the opportunity to be your choice for future vacations and we will be happy to welcome you again. Thanks you!
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