Dear jaimiet958 First of all we thank you for choosing us for your holidays. Your comments are well valued, ensuring they are an incentive to continue improving our services and that all our customers feel satisfied. We promise to investigate and solve all the points raised, we know that it is through constant communication with our customers that we can know their wishes, individuals and preferences and thus ensure full satisfaction during your stay at our hotel. Our sincere apologies for not having reached your expectations, we would appreciate the opportunity to be your choice for future vacations and we will be happy to welcome you again. Thanks you!