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Landscape - Picture of Melia Las Dunas, Cuba

Photo: Landscape

From Review : Wasted potential. Traveled March 5-12, 2016 of Melia Las Dunas
Wasted potential. Traveled March 5-12, 2016
Bel resort ma non è Cuba
Superior Room Bed
Standard room
Old and run down, but nice pools
La plage...plus du tout déserte
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Other Recent Reviews

Barbara G wrote a review Mar 2016
Toronto, Canada16 contributions15 helpful votes
+4
First time to Cuba - made sure to keep our expectations in check, but still pretty disappointed. This resort/location has SO MUCH potential - some little tweeks would make it amazing. Resort Grounds - fairly large (lots of walking) and mostly well manicured. Beautiful colors
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Date of stay: March 2016
Response from DirectorMLD, General Manager at Melia Las Dunas
Responded 16 Mar 2016
Dear Mrs. Barbara: First of all we would like to thank you for having chosen our resort as the destination for your vacation and for taking the time to post a review about your stay with us. We apologize for all of the inconveniences you mentioned and we are very sorry that the service received was not up to the standards you expected and deserved. We assure you that improvement in all our services are an ongoing process and our priority is guest satisfaction. I would like to inform you that we have incorporated every detail you are referring us into this improvement program. Thanks again for your time and cooperation. It will be a pleasure to receive you again, if you decide to give us another chance, please do not hesitate to contact us. Yours sincerely, Laurent Labal General Manager
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