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Landscape - Picture of Sheraton Samui Resort, Chaweng

Photo: Landscape

From Review : Bring your ear plugs and patience of Sheraton Samui Resort
Bring your ear plugs and patience
Beware! Noisy hotel
Old gross dirty
Old gross dirty
Old gross dirty
Bring your ear plugs and patience
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limeclaw wrote a review Dec 2018
Perth, Australia2,269 contributions234 helpful votes
There are so many inconsistencies with this hotel that I don’t know where to start. I will start with the positive. It is a large beautiful property situated on the ‘quiet’ side of Chaweng Noi. The gardens are immaculately maintained, lush, green, little waterfalls, Koi ponds
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Date of stay: December 2018
Response from SheratonSamui, General Manager at Sheraton Samui Resort
Responded 27 Dec 2018
Dear limeclaw, Thank you very much for sharing your review on TripAdvisor. We are really glad to hear that you have enjoyed our signature breakfast buffet, which is known as one of the best in Koh Samui with varietys of food from noodles & eggs station, cheese corner to fresh smoothies! As well as the grounds which makes our property unique. Surrounded by small waterfalls, beautiful plants and flowers create the serene environment for our guests. Regarding to your valuable feedback as a loyalty member, we much appreciate that you have taken the time to outline your experiences as it is our aim to continuously improve our services. Please rest assure, we have discussed your experience with our management team who will take the necessary steps to improve the certain areas that you have mentioned and will remind our associates where necessary to ensure our service offered is always up to Sheraton standard. However, for the issue of our neighborhood. This was in fact held by an independent business on their private property and the public beach area, which is completely outside our control and equally share your annoyance. We sincerely hope you will reconsider a return visit to Sheraton Samui Resort in the future, so we can ensure your experience is much more seamless and in line with our usual standards of service with more serene and relaxing environment. Warm regards, Michael Grimmer, Hotel Manager
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