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Interior - Picture of The Himalayan Woods, Almora

Photo: Interior

From Review : Weird stay of The Himalayan Woods
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ShaktiOm08 wrote a review May 2017
Milan, Italy114 contributions17 helpful votes
We didn't book online because we were already there; so we walked in. We were shown a room, given a price and told it included taxes, breakfast, that foreign credit cards were accepted, and the cc machine was functioning. We went to check other places and eventually came back
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Date of stay: April 2017
Response from thehimalayanwood2016, General Manager at The Himalayan Woods
Responded 5 May 2017
Dear Elena Greetings Thanks for taking time to write a page long feedback. After all these experiences you kept on extending your stay day by day for 4 whole days!! and for 4 days you did not complaint to management even once!!WHY? I would like to mention this that there should not be any review written by guest just because they want to spoil a hotels reputation. We provided you rooms at more than 50 % of discount just because you were our country's guest. and we firmly believe in "athithi devo bahvao". There is no room in our hotel where sewer smells. and our bed are made up with great care. our rooms are child friendly. At hills there is sometime electricity problem occurs and it is not our fault. We provided generator service on time. The fault in swipe machine was also not ours as bank's server was down due to damage in OFC cable at state highway. and when another day we requested you to pay through your credit /debit card, you said that in INDIA people can hack your bank account!!! and you did not provide us card for payment. For the call you received for advance payment was just because we request guest to pay there room tariff at the time of check in and it is hotels policy. You did not have food at our place because of your personal reasons not because reasons you mentioned here. and for the receipt of the payment.. we give receipt to every customer at the time of check out and we had prepared that for you as well. Dear madam, if there is any genuine reason for your inconvenience we are deeply sorry but we would very humbly like to request you that please do not bring personal issues and mindsets to spoil somebody's reputation. India is a country of great tradition and heritage and here we respect our guests like God. Regards The Himalayan Woods
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