Dear Sir, Greetings from Isola Di Cocco!! Thank you so much for sharing your true account here at tripadvisor. We are immensely happy to know that you had a very comfortable stay witth us, we assure you that we will keep up the good work & looking forward to host here again in the near future. we will update all your points mentioned and unfortunately we are not received any mail from your side Please do refer us to your friends & relatives . Warm regards Niseedh AGM Isola Di Cocco - The Complete Resort Poovar, Trivandrum, Kerala,India. agmsales@isoladicocco.com 9566667772