We went for lunch today, asked for 3 panini's, got 1 panini and 2 toasties. We pointed out their mistake and the offered to change them. The staff then suggested we asked for toasties on brown bread and suggested we were lying in front of...other customers.
We had paid already do would have left. The manager came out and wanted to know why her staff were crying, she said she wanted both staff and customers to be happy. She listened, we were very polite, she went back in the cafe and we didn't see her again. If she had refunded the toasted sandwiches I wouldn't be posting this poor review. Beware, make sure the staff record your order properly, they were stressed and busy. Not sure why they were crying we were polite with our complaint.More