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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Pizza, Fast food
FEATURES
Delivery, Takeout, Wheelchair Accessible
Reviews (47)
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21
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LanguageEnglish
Traveller rating
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21
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Reviewed 20 January 2024

Terrible service and food. Avoid at all costs. My husband called for a delivery at 6.45 om and was told it would arrive in 15 to 20 mins, phoned back at 7.25, told it was literally on its way, we live a 5 min drive...from shop. Had to phone a 3rd time, my husband pointed out he had been lied to twice and was met with a defensive, obnoxious member of staff, and certainly no apology. Spoke to Manager whose attitude was not a lot better, said that it was definitely on its way. Eventually arrived, not edible, the pie had obviously been drying up for hours, and could not even be cut with a knife. I am puzzled that with such keen competition, anyone could brazenly ensure that a person would not be back a second time, and also, do they not realise they are only as good as their tripadvisor reviews!!!!!More

Date of visit: January 2024
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Reviewed 26 December 2023

Was threatened by the owner disgrace to the pia name. Was swearing at me total disgrace. All because I asked why someone got their food before me

Date of visit: December 2023
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Reviewed 4 November 2023 via mobile

Garbage Nearly 3 hours for a delivery And stone cold Delivery driver shrugged his shoulders Never again when you can get so much better in bonnyrigg not my first bad experience here but gave it another chance won’t be anymore Glorias all day long take...my adviceMore

Date of visit: November 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2023

Got a chesse burger and garlic mayo and tuna pizza. Pizza Good petty that I can't say about the burger the roll was mouldy they did do another one I wish they hadn't this one was swimming in garlic mayo am a regular customer but...not anymore. I would avoid this placeMore

Date of visit: September 2023
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Reviewed 29 May 2023 via mobile

Ordered a chicken kebab today, it was a sloppy mess. There was too much garlic mayo squashed onto a tiny amount of salad. The pita bread was hard and you couldn’t eat! Will never by again!

Date of visit: May 2023
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Reviewed 29 April 2023

Shocking delivery service via just eat. Food was ok, but delivered hour and three quarters later than the restaurant claimed. Doubt we'll use this one again

Date of visit: April 2023
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Reviewed 29 January 2023 via mobile

Was looking forward to a kebab and when it arrived the chicken kebab had what appeared to be green mould on it. Won’t be back.

Date of visit: January 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2023 via mobile

Placed a delivery said 30-40 mins then phoned after 1 hour said it had left, waited another hour then phoned back to be told it will be 30-40 mins phoning up is not going to make it quicker and hung the phone up on me,...when food eventually came it was freezing and chips and pizza not cooked will NOT BE BACK £10 for a full pizza crunchMore

Date of visit: January 2023
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Reviewed 1 December 2022 via mobile

Waited 2 hours for a pizza. Called for update and was told ‘not our problem’ then hung up on me! Chips were dry, no sauce despite being on the order. Pizza tasteless. Kebab was worst I’ve ever had, the salad stained my fingers and the...chicken was like scraps from the bottom tray. Poor quality, poor customer service and poor response. Go elsewhere!!More

Date of visit: November 2022
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Reviewed 27 October 2022

As always food arrived hot and delicious as always. Now when order kebab pizza they dont put salad and sauce on the pizza even though tell them too in notes via just eat or mealzo, always had it put on the pizza except last 2...times. If happens a 3rd will just need stop usibg altogether.More

Date of visit: October 2022
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Reviewed 27 June 2022 via mobile

I have to say thst I just want to keep returning to getting food from Pia’s. Excellent food whether I choose burgers pizzas chicken pasta. I have never been able to find a single flaw over the years I have had food from Pia’s. Also...very helpful on the phone eager to help and call on occasions when a certain item has been unavailable. (which is an unusual occurrence anyway). I couldn’t be more appreciative.More

Date of visit: June 2022
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Reviewed 21 June 2022

Went into Pias on way home willing to spend money .1st new staff serving so obviously still getting to grips but to put food with your hands no tongs into tray nooooooo,this not their fault as doing what has been shown .(didn't see any utensils).then...as someone walking by the front door with children ,Person cooking on the fryer shouts to person to come in for food for their tea for free i think but may be wrong .This same person on this my second visit within a month and for the second time shown no acknowledgement to myself being there continued to serve the person they knew .They as in a certain owner is a complete ignorant person who doesn't care for the customer that is willing to hand over hard earned money .Just thought i should also say same person /owner speaking to said new staff if they are an inferior person beggers belief. If you read this and it's your child working there get them out as it will only get worse .(no wonder they are looking for servers and drivers).More

Date of visit: June 2022
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Reviewed 2 June 2022 via mobile

Vile! Lack of customer service, food swimming in oil! Ordered online, picked food up on way home. Had a call accusing me of not paying whilst driving! Server was rude and obnoxious. I did pay!!!! Only to hear someone shouting in the background they had...taken my money! Not an apology nothing! Got food home-calamari was limp and watery, it went in the bin! Pasta was swimming in oil and tasteless! Avoid at all Costs!More

Date of visit: June 2022
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Reviewed 27 May 2022 via mobile

ordered off just eat waited nearly 2 hours comes and has mould on them!!! baring in mind i am 36 weeks pregnant. phoned up and they asked me to bring nuggets in !

Date of visit: May 2022
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Reviewed 24 April 2022

Ordered a pizza with chicken donner meat. Phoned to say it wasn’t cooked, chef shouting saying he wasn’t bringing another pizza as the chicken was cooked (yeah it looks it). While shouting down the phone. I asked for them to collect so I could show...them and get a refund, was told they had to phone “the other boss” they will call back. 1 hour later still no phone call back. Won’t be ordering again, as that’s just pure vile. Disgusting.More

Date of visit: April 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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coli45
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PIAS PIZZERIA, Bonnyrigg - Updated 2024 Restaurant Reviews, Photos & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor