Visited in a large group last night.
Positives: food served quickly and hot. Some of the food (pizza, lasagne, bolognese) was enjoyed by our party.
Negatives: Zero customer service/ bad attitude by staff who are happy to argue with customers who are polite and raise...legitimate issues.
Ordered a starter of bruscetta which was nice enough. The issue came when my main arrived - salmon and asparagus risotto (specials menu at £12.90). On getting my food I was extremely unhappy with the amount of salmon and asparagus. When I raised this with a waitress I was greeted by an attitude and was immediately asked "what do you expect?", and "no one has ever complained about this before". I was flabbergasted at this response. As a customer, if I have raised an issue I would expect an apology (rule number one of hospitality). After raising that this was not an acceptable response, I was offered to have something else. By this time I had lost my appetite so refused. Shockingly, the owner then approached me with the same bad attitude stating again that nobody else had ever complained (again no apology). I was again offered something else but refused.More