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I ordered a takeaway which came on time ,but , stale poppadoms? How wrong can it get? Food barely warm?! Lamb on the tough side?! Followed by rude arrogant attitude from staff when I phoned to complain ?! I wouldn’t of written a bad review...if the customer service had been better.
Won’t ever order from Aroma again!More
Date of visit: August 2021
Humayun-Rashid, General Manager at Aroma, responded to this reviewResponded 9 August 2021
Thank you for the review.
Upon reviewing your complaint, I have also heard the recorded conversation between member of staff and yourself. At no point whatsoever have they been rude. You are most welcome to hear the conversation. We always use high quality ingredients and...More
I have ordered good food from Aroma in the past (via JustEat), so ordered from them for my birthday dinner. After two hours and a few calls to them to try and get an ETA on delivery, we cancelled the order and they said to...contact Just Eat for a refund. They then immediately marked the order as 'delivered' so Just Eat wouldn't refund us. I have been calling a leaving messages with a lovely guy there who took my details and said the manager (who never seems to be in) would call me back and process the refund. But after leaving messages for three days in a row, of course this hasn't happened. I would happily have ordered from them again because the food was good, but the false promises and failure to offer a refund means I wouldn't order from them again. If you decide to order from them, make sure you only pay on delivery.More
Never order a takeaway from this restaurant. Over 90 minutes wait , 6 phone calls to chase the order to be told lie after lie then a delivery driver who has no idea how to get to us and drives past 3 times.
The best...part being the food was COLD & the prawn cocktail was warm ! Disgusting food and service. Called the manager who has zero customer service skills and would not offer a refund or % refund - appalling service !!!!!More
I have used AS for years and they are consistantly good. Yes occasionally there is a problem but they deal with it politely and efficiently.
The food is 99.9% good pretty much all the time. Like any business one has a bad moment.
The poor...ratings from others are unkind and uncalled for in my opinion.
I will keep using them happily, as I have yet to find a better one close to the area.More
I’ve bought from Aroma several times and it can be hit and miss. I live quite far from them so I can accept I will not be the first to be delivered to on a run. However there has been one occasion where I’d given...up and about to go to bed when it finally turned up (was a late Sunday).
I can’t understand why they put salads in plastic carrier bags? Doesn’t matter how fresh or not, it looks terrible and isn’t very appetising! Plus it heats up so you get an awful salad.
Putting hot chapatis in a bag makes them arrive like wet cardboard - why?
Generally the food like many other Indian take always is too oily especially the dhal.
Food should not leave you feeling bad the next day.More