After seeing the positive reviews, we decided to go here for dinner. Seated at 7.15pm, it took 2 hours for the food to arrive to our table!!
I have never waited so long for food to arrive in a restaurant. No communication whatsoever from the...staff informing us of the delay. The manager seemed to be more interested in the locals and making sure their dining experience was great, regularly speaking to them and checking on them.
As we had never been to the restaurant before, we were ignored throughout the evening.
The food itself was good, full of flavour and tasty which was the only saving grace of this place, but after waiting 2 hrs, I was over it.
When the bill arrived it came handwritten, the price was £45 and added to this was £19.50 service charge (over 40% s/c) ?? Not sure as to what service we were paying for, after a 2 hr wait and poor customer service.
By the time we had gotten & ate our food it was 10pm, I did not have the energy to dispute the charges, so we paid and left.
It was such a disappointing evening and ruined our night. One of the worst experiences in dining I’ve had.More