It's taken me over a week to be able to write this review, after what can only be described as my worse dining experience ever!
We booked a table back in January and then confirmed it the week before we were meant to be there(...Good Friday). We purchased banners and balloons, for our special friends birthday as it had been postponed due to covid. We paid a visit to the restaurant at around lunchtime that day to drop off the banner, balloon etc. We previously requested the best table which was then confirmed that day by 2 members of staff. On arrival that evening, we were shocked/ surprised to find the table already occupied. This is when things started to go down hill dramatically. On enquiring about the table, we were immediately informed that no tables can be booked. We were very perplexed and shocked. On asking the so called head of the restaurant, he informed us that no tables can be booked as the restaurant has a rotating table system, and the same in every other restaurant apparently! On further discussion and explaining we had booked tables elsewhere before, his attitude changed and can only be described as disgusting!
We were informed to either take another table or get out immediately. Bearing in mind it is now Good Friday evening, we had no option but to take the table. We sat down on our table feeling disgruntled, to look up at our so called booked table to find our banners etc stuck to the walls and windows around the table.
The so called head of restaurant made no effort to explain this reason and unfortunately the other members of staff were very embarrassed and were told to remove the banners and attempted to stick them close by.
We felt extremely sorry for the other members of staff as they were forced to deal with this embarrassing episode and not the apparently main man.
Overall food and service after was very good, attitude of the head of staff was shocking and appalling.
Be careful when booking.More