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RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, British
Special Diets
Vegetarian Friendly
Meals
Brunch, Breakfast
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meals, features, about
Reviews (165)
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165 results
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27
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LanguageEnglish
Traveller rating
66
33
23
16
27
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Reviewed 8 January 2024

Poor service very slow and long ques, does no one that owns the business ever read the reviews of the customers, dirty tables previous customers dirty plates and crockery left on tables that never seem to be collected. The guy making the coffee seemed pleasant...enough but took an age to make it one at a time. Will not be going back again as several cafes in walking distance and a lot better atmosphere.More

Date of visit: January 2024
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Reviewed 15 December 2023

The total experience here is getting worse! Have had coffee here many times, Latte mainly, and it's always tepid at best. The hot chocolate we had the other day failed on the "hot" part. Service is very slow since a change of managers recently. Family...members have said they won't go back there, such a shame.More

Date of visit: December 2023
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Reviewed 5 December 2023 via mobile

Being regular clients to Coffee 1 I have commented previously on the lack of staff and have messy the place becomes when it’s busy. I’m not knocking the staff as they do work hard it’s just the lack of staff numbers. However, today there was...a new guy making the coffee and handling the food onto the trays where visitors take their goods from the counter. Although he seemed a nice chatty guy he has a beard which is probably 9 to 12 inches long which actually hangs over the goods he’s serving. I wouldn’t suggest for one minute that’s it’s dirty or anything like that but surely this isn’t very hygienic when serving food and drink.More

Date of visit: December 2023
Helpful?1  
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Reviewed 3 December 2023 via mobile

Not sure what the problem is with this coffee shop but the service is so slow. Nobody in front of me but still had a wait to be served and then a good 10 minutes for 2 coffees to go.

Date of visit: December 2023
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Reviewed 29 October 2023

Unbelievable wait, 34 minutes to get served. People join and leave the queue. The 2 staff there are totally unsuited for any busy environment, I dont totally blame them more the poor management who employed them and then left them to cope. At the end...my large Americano was obviously just a single shot and not worth drinking. All totally unacceptableMore

Date of visit: October 2023
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Reviewed 16 September 2023

Very rude accusatory attitude from the tall blond male working the lunchtime shift today. No people skills and definitely in the wrong job. Saved by the lovely friendly and organised blond female who took over and dealt with things in an efficient professional manner. If...she isn’t already this lady should be in charge otherwise you’re going to start loosing customers if the males attitude is acceptable in the workplace.More

Date of visit: September 2023
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Reviewed 19 June 2023

Lovely little coffee shop, really good coffee and quickly made regardless of little staff and long queues. This store is always busy and staff always do well to get you a great coffee.

Date of visit: June 2023
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Reviewed 2 March 2023

Often busy with long, slow moving queue during 'peak' times. I'm usually early morning, ordering via app which avoids queue and is very convenient when it works as intended. Knocked off a star or two because too often it is dirty under tables and chairs...in particular. Crumbs, wrappers, napkins, etc. This debris is inevitable, but allowing it to remain and build up is poor.More

Date of visit: March 2023
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Reviewed 21 January 2023

As with other Coffee#1 shops the coffee was good and consistent. However, there was a long wait for the coffee, a big queue of customers but four staff working behind the counter should have moved things along a lot quicker. Uncleared tables also let this...shop down. Dog friendly.More

Date of visit: January 2023
Helpful?1  
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Reviewed 4 November 2022 via mobile

Customer service in this place has got progressively and significantly worse over the past few years. Such a shame as it’s quite nice inside, and perfectly located. I think it’s a training issue - even with three or four staff on, no one ever seems...to be in charge or running the show with anything resembling efficiency or professionalism. Service is consistently and ridiculously slow. Three people in front of me today; three staff working. 15 mins to get an Americano. This is typical of all my recent visits. Will be taking my custom elsewhere from now on - recommend the Hamptons (always well staffed, very friendly and efficient) or the cottage bakery.More

Date of visit: November 2022
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Reviewed 31 October 2022

We were halfway-through walking around the surrounding pathways of Chipping Sodbury; along parts of the Frome Valley Walkway on a perfect autumn day. We eventually came-upon a familiar-looking footbridge; we knew this led into the town-centre. We saw this as an almost divine sign to...have a much-needed coffee. This café, accessed via the aforementioned footbridge, sits right on the High Street at the entrance to Hatherell’s Yard Market. We have passed this café on many occasions but, as a couple, this was only the second time in seven years that we have stopped for coffee here. It was 15:00 on the button, and the café was quite busy. There is no table service here, so my Partner joined a moderately-sized queue for counter service. I went to claim a table, and then sat and waited for my Partner to return with the refreshments. Initially there were two baristas at the counter serving, but one stopped serving to attend to something else. The remaining barista then, started taking the next order; but from the customer in the queue behind my Partner! My Partner was for a moment speechless, and then brought the matter to the attention of the barista. There were many apologies from the customer who had ‘queue-jumped’ in error, and the barista who was obviously not paying enough attention to the job at hand. So, eventually two large Americano coffees (with hot milk) were ordered. This was the second time, in the last three weeks, that this has happed to us, previously at another nearby café. Surely, when serving, you address the person at the head of the queue, and ask something like “Have you been served?” The upshot was that it took very nearly 15 minutes to be served. Counter service here needs improvement, as I’m sure customers would consider going elsewhere if, at the outset, this is the wait to be expected. The coffee was very good, extremely hot, and at £2.90 for a large mug represented good value.More

Date of visit: October 2022
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Reviewed 30 September 2022 via mobile

Sick and fed up of visiting chipping sodbury recently there is a new girl who I’m sure just serves hot milk whatever you order Please train your staff to make a coffee that is worthy of spending 3.50 on !!

Date of visit: September 2022
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Reviewed 20 May 2022 via mobile

Although the coffee and treats are delicious (the cost reflects this), it is always disappointing to be left waiting at the counter for an age whilst being stoically ignored by two members of staff! It’s not great customer service to present yourself as too busy...to acknowledge those waiting or even make eye contact…especially when it’s first thing in the morning and the cafe is empty other than the queue!More

Date of visit: May 2022
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Reviewed 3 April 2022 via mobile

Went to Coffee #1 Chipping Sodbury and it was a great experience. Drink was made with uptmost precision and food was delicious. Raspberry croissant, who'd have thought it! The manager, Lauren, is absolutely delightful. Friendly smile and great conversation. She works very hard, and it's...so obvious in the way she runs such a tight ship. Very organised. Definitely will be visiting again that's for sure!More

Date of visit: April 2022
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Reviewed 5 February 2022 via mobile

25 minutes to get two coffees not the first time will not be coming back other premises in area who put service higher up the agenda

Date of visit: February 2022
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Questions & Answers
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Kotukate
26 October 2016|
AnswerShow all 2 answers
Response from Johnthebish | Reviewed this property |
Probably best to give them a call - 01454 320709
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COFFEE#1, Chipping Sodbury - Updated 2024 Restaurant Reviews, Menu, Prices & Restaurant Reviews - Food Delivery & Takeaway - Tripadvisor

Frequently Asked Questions about Coffee#1

Yes, Coffee#1 offers takeaway services.

Coffee#1 is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 4

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