We should have left when we saw how many people weren’t eating, but waiting. A waitress told us her colleague would take our order - fine. The colleague came over, but we had to ask for a menu, which she took from another table which...had people seated there, eating. We asked her to wipe the table, as it wasn’t clean and had a used sugar sachet on it. She took our order.
10 minutes later she told us that one of the dishes had sold out. We re-ordered one dish. She then said there was a bit of a wait. We ordered originally at 1.38 and the food, after a prompt to another waitress, eventually arrived at 2.15! 40 minutes for 2 jacket potatoes, a bit of garlic bread and 2 coffees!
If we had been told, initially, of the long wait, we could have gone elsewhere. We had to ask for a partial refund and were refunded the cost of the bread and one coffee, but it did not make up for two average, over-priced jacket potatoes and a 40 minute wait. People who arrived after us were served, ate and left before we got our food.
We had to ask for a menu, for cutlery, for napkins (separate requests) and for the table to be wiped. We had to wait to pay as a waitress shuffled through bits of paper and asked what we’d ordered. We were served by 4 different members of staff, so it wasn’t a staffing-numbers issue. Our first visit and our last. Avoid!More