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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$20 - US$33
CUISINES
Chinese
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (365)
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365 results
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229
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28
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LanguageEnglish
Traveller rating
229
69
22
17
28
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All reviews duck prawns buffet menu starters and main courses birthday meal saturday evening take away quality of food dishes takeaway
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Reviewed 6 September 2023

Got a takeaway, paid £30 for not even £5 worth of food. Starter dish for 2 was just enough for one, it was cold, the chicken was old and dry, I could go on, but I will never use this place ever again.

Date of visit: September 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2023

Very nice staff , chatty and had good recommendations would visit again, ten out of ten experience :)

Date of visit: May 2023
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Reviewed 24 August 2023

Food is always excellent here. The service is phenomenal, the staff are very attentive. Highly recommend!

Date of visit: August 2023
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Reviewed 23 August 2023

The food is great and well worth the money. We go here many times as a couple and would highly recommend

Date of visit: June 2023
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Reviewed 18 August 2023

Amazing food and a great service. The staff are very friendly and the food is very fresh! Can't eat Chinese from anywhere else!

Date of visit: August 2023
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Reviewed 30 April 2023

Really enjoyed this, as always. Their food is excellent and different, definitely not your usual Chinese food. Service was swift and unobtrusive. We keep coming back hereand it's always great.

Date of visit: March 2023
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Reviewed 11 March 2023 via mobile

Please do not visit here. We have been here years ago and it was alway nice, however we decided to book a table drive from Bedford with friends for a meal Firstly The menu if very limited, but we decided we would try. The starters...came out Luke warm while we were eating our starters they brought out the duck course and we asked if we could finish the starters first . When they brought the food it had been sat under a hot plate and was Luke warm. Then the brought the main course which was stone cold. We told the waiter who said he would go and get the manager . We sat there for 15 minutes while the manager ignored us, so we asked another waiter to be told the manger would come in a minute. Five more minutes we went to him. He said he would Cook us fresh food!!!! 15 more minutes out came the same dish’s not only had it been the same food on the same plates !! Yes you guessed it it was cold again. The manager was absolutely awful has no customer service and said we had to pay for the drinks butMore

Date of visit: March 2023
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Reviewed 10 February 2023

Whilst the food was fine and the waiting staff excellent, the layout and ambience was very negative. There was a severe mould outbreak on the wall next to or table which as an asthmatic was really bad for my health. There are steep steps up...to the dining area but there is no hand rail to help you get up the steps. The restaurant area is bare and very sterile, whereas used to have table cloths, napkins etc but now very cllnical and bare. No real reason to go back there. Also, gratuities automatically added to the bill. Why should we be told how much to tip? surely this should be up to use as the customer. Sadly, will not be in a hurry to go back and most certainly would not recommend.More

Date of visit: February 2023
Helpful?1  
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Reviewed 8 February 2023 via mobile

Zero… disappointed to say the least.. We have just eaten at the Shan shui Leighton Bizzard and have done so for 14 years.. that was so so disappointing and we will never return.. the restaurant is cold, food is cold.. chicken is tough.. I’m literally...in tears as this was an anniversary and birthday meal.. sort it out it’s so sad… I had high hopes.. sold out to make a profit… good luck.. we will not be returning..More

Date of visit: February 2023
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Reviewed 20 January 2023

My wife and I went to celebrate her passing a course, 3 months hard work. No one in, we went in as had good food before, waiter didn't appear friendly that we wanted to sit down not take away. We sat down they had buffet...option, we asked for main menu so we were given a different one, we chose starters to share and two main courses. Water appeared fairly fast and put starters and main course on our table all at once? I asked why, he said he forgot to check with chef or something like that. It was my wife's celebration so we ran with it, the vegetarian main course consisted of cabbage and cabbage, little others vegetables she is vegetarian so went for mixed veg. Waiter watched as soon as a plate was empty he snatched it, made us feel so unwelcome, we ate most of our food, left no tip walked out after paying, waiter not very good at all. Next day, I think you can guess we did not feel to well. Sad really, perhaps changed hands...More

Date of visit: January 2023
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Reviewed 16 January 2023 via mobile

I have only given this place 1 star because that’s the lowest it will allow me to give. Visited for a family celebration meal and I will never return. The restaurant was freezing cold which in turn made the food go cold very quickly. Was...hoping to make a nice evening whilst having a meal out but we was so cold we ate our food quickly and left. There is ongoing revelation work going on and quite frankly they should not be open whilst this is happening. There is large tile spacers pointing up from tiles causing a trip hazard. The quality of food did not warrant the price that we had paid. We complained to the young girl on the till to be told that she agreed that it was far to cold and she had already raised this concern with the manager yet nothing had been done to rectify the issue. We wasn’t offered a discount or anything. I for one certainly won’t be back there again. This has ruins what was supposed to be a special occasion.More

Date of visit: January 2023
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Reviewed 18 December 2022 via mobile

Would have given zero stars but couldn’t! Minus 5 in the restaurant!!! Absolutely freezing. Staff awful!! Pigeon sized portions. Wrong good brought out. Then when wanted more (which you are allowed to order) the man didn’t like to bring it out. Duck was like it...had been cremated. Tasteless. Over priced. Beer was warm but yet the restaurant was freezing!!! Nearly £10 surcharge added!!!! Everything tasted disgusting! Would only recommend if you have had covid and can’t taste anything!! Even then you’ll suffer the next day due to an extremely upset tummy and sickness!!! Wouldn’t even let a dog eat in there. Never again.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2022 via mobile

Reheated chips that were cold, extra raw veg in my satay chicken meant I couldn’t eat it. Expensive the worst Chinese I have ever eaten, don’t believe the positive reviews on here, they must be fake. We ordered though just eat for collection and the...name was different from that on the restaurant, is this to trick people into ordering after a bad experience- avoid at all costsMore

Date of visit: December 2022
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Reviewed 13 November 2022 via mobile

We use to love coming here but after our visit this weekend we won't be returning. Starters were literally thrown on a platter, no decorations or dips like there use to be. The chow mein was pale and swimming in oil and we were rushed...in and out in 45 mins. It is also so tired and run down, no back ground music so you feel you have to whisper to avoid the table next to you overhearing everything. Not enjoyableMore

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leo, Owner at Shan Shui Chinese Restaurant, responded to this reviewResponded 14 November 2022

Hi Emma, Sorry to see your disappointing feedback. Can you precise your date of the visit? The restaurant has been refreshed with some background music recently. The comments for the food is also difficult to match with our records. Please to get back to us...More

Reviewed 17 October 2022 via mobile

Disappointing takeaway! I have been a visitor and user of Shan shui for many many years and it has always been by far the best Chinese locally. Last time I used them the food seemed reheated, dry and old. I gave them the benefit of...the doubt and ordered tonight a take away for my daughters birthday. £70 spent. So disappointed. Has this been taken over? The food is completely different. The chicken balls have shrunk and were dry. All the emails had little or virtually no sauce. The chicken was hard and dry along with the beef. This to me seemed like food that was days old reheated. So very disappointed. Portions have shrunk, food lacked taste and general appeal and at sometimes £9/£10 a dish and now no discount for collection either… will for one not be ordering from here again. Such a shame. I’d be really interested to know what has changed as it had been so good for so many years . On the hunt for a new Chinese takeaway now!More

Date of visit: October 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
Michael L
27 January 2018|
Answer
Response from Leo-EatChina | Property representative |
We are proud of serving our fresh buffet at regular price with over 60 dishes in the week of Chinese new year between 15 and 18 February. A small souvenir is prepared for each table of guests to celebrate the 2018 year of... More
1
Vote
SandraM1324
23 April 2017|
AnswerShow all 3 answers
Response from Leo-EatChina | Property representative |
The buffet is from £18.50 per adult. Children between 5 and 10 shall pay a price at 30% off. Children under 5 could eat for free. All the food are cooked freshly after the order.
0
Votes
Lowsontravels
15 August 2016|
Answer
Response from Leo-EatChina | Property representative |
Shan Shui Cottage proudly offers the Fresh Buffet 7 days a week. The price is from £18.5/person with over 60 dishes. You may see the full menu in our website.
0
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SHAN SHUI CHINESE RESTAURANT, Leighton Buzzard - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Shan Shui Chinese Restaurant

Yes, Shan Shui Chinese Restaurant offers takeaway services.

Yes, Shan Shui Chinese Restaurant is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

Shan Shui Chinese Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4
  • Atmosphere: 4