well lets see if the change over works food is very bad here and so the service is as well staff never look happy
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I will keep it brief ! Service was slow starters came out at various times and a child’s main came at the same time “that’s how the order came through apparently” For four adults and 3 children it took us 3hrs to get through a...More
Hi Matthew, I would really like to get further information from you regarding your visit. If you could call me on 01454 619755 I would like to investigate this further with my team. Thanks Chris.
The venue is smart and tidy for a “chain pub”. The menu had a good choice and there was a specials board with a further 6 dishes. Burgers, chicken breast with a choice of sauces and salads. A typical chain pub menu. The main fare...More
Hi, I am sorry that you felt that your food was not to standard. We are due to close in less than 2 days for a refurbishment, which is why some of our menu items are running out and not available. This is to reduce...More
Great location and busy establishment but we managed to get a table straight away. Ryan, our server, was helpful, informative and went the extra mile in explaining all the offers and more.(he knows - hitman 47!!)... Living by the coast I get spoiled with fresh...More
Hi, Thanks for your review. I can understand your view with regards the Fish, unfortunately we can only order the produce that our company authorise for us. Our food development team always try to source products of high quality from recognised suppliers. I will pass...More
Visit the hollow tree on a number of times .. notice that tables have a Reserved notice on... Well sorry to say but NO ONE SITS ON THEM WHY This is not good I guess at ones they get busy but when you are having...More
Hi, This is a pub restaurant, all of our tables are used for food. We have a slight exception with regards a drinking trade. After the refurbishment we will have an area where drinkers can sit, this will only be a small area though.
With many popular chain restaurants it's hard for them to differentiate themselves on price (all the same), menu choice (all very similar), decor (middle of the road). However where they CAN differentiate is on the quality of their staff. However so few organisations seem to...More
Thank you for you very kind review. Dora is a great asset to us and we all enjoy working with her. I pleases me to see that she can have such an impact on people. We look forward to your next visit. Chris.
We were served by Dora who was very attentive and had great customer service, even when the restaurant became very busy, nothing was too much trouble for her. We had three courses and all the food was lovely, and there was a great choice of...More
Hi Kev, Thanks for your review. I am really pleased that Dora took care of you, she is a great asset to our business. I pass on this feedback to her too! Chris.
On the 13 October, we went to The HOLLOW TREE we always book the same table no 26 We were served by Stacey we always get great service Stacey always knows our drinks order Stacey is very friendly helpful, We love all the staff friendly...More
Hi Jaqueline, Thanks for your lovely review. I am really pleased that you had a great time with us. I will pass on your feedback to Stacey. Thanks Chris.
Excellent selection of drinks served by friendly staff but the food was a let down. You buy one and get one free so can't complain at having a steak and burger for £13 but the steak was inedible and really chewy. I gave up in...More
I am really sorry that your steak was chewy. Sometimes we do get steaks that are a bit tough and we feed this back to our suppliers. I would like to get some more information from you regarding this. If you wish to, you can...More
Myself and my wife for our main course was Sunday minted lamb shank and for pudding we both had brownie stuffed pancakes, all aspects of the meal were spot on and tastier than some other places nearby, all with fast service and pleasant surroundings and...More
Hi Tony, Thanks for your review, the Lamb is one of my favorites too. Hope to seen you again soon. Chris