On our recent vacation to Taipei, Seoul, Tokyo, Kanazawa, and Matsumoto, we had the opportunity to try many different restaurants. First, as a recent reviewer mentioned below, taxis might struggle finding this place. The Conrad "made sure" the taxi driver knew where we were going,...but the taxi driver still struggled. Then he just dropped us off without really telling us where the restaurant was. We asked some people on the street, and they searched it on their phones, but unfortunately they sent us walking 10 minutes in the wrong direction. Instead of being a few minutes early, we were 20 minutes late. Obviously, it's our fault. We apologized profusely, the best we could in English since we didn't speak Japanese. But the Chef really wasn't interested in our apologies. Again, we know it was "our fault". So we missed a few of the courses. No problem. But for the remainder of the night, we were served mostly by his assistant. And if he did serve us on occasion, he wasn't very friendly. We could only say sorry, and oishi so many times. But it seemed to do no good. Which then of course ruined our entire dining experience when it's such an intimate room (there were 8 diners that night). The Chef also retaliated and wouldn't let me take pictures. Again, since I've seen videos of meals and pictures posted online by many diners, it was disappointing he would "punish" us for being late. Yes, we enjoyed trying all the different food. We are quite adventurous eaters. But the dining experience was ruined because we were late. Shout out to Mieko at the Conrad Tokyo for getting us reservations here ad at Ryugin and Ginza Hirayama, just to name a few). We had to apologize to her and have her call to explain to the restaurant why we were late. We didn't want to damage her and the Conrad's reputation with the restaurant. But honestly, if it's more about the Chef than anything else, well... it's hard to recommend the place. So...we would never go back. But... we wouldn't blame you for wanting to trying it if you've never tried it! Hence the 3 star rating. Just don't be late! You might end up getting punished for it the entire meal and having a terrible time!More