We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
£4 - £5
CUISINES
American, Cafe
Special Diets
Vegetarian Friendly
View all details
meals, features, about
Reviews (322)
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Filter reviews
134 results
Traveller rating
32
64
27
7
4
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
32
64
27
7
4
See what travellers are saying:
Sort and selected filters
Sort FilterEnglish
Updating list...
Reviewed 17 April 2023

Eager to tick another HRC of our ever growing list, we went to this venue. We were seated immediately, although it seemed to be a small area set aside from the main restaurant and next to the Rock Shop. There was a slight mix up...on the drinks, but we put this down to language issues. The food ordered arrived promptly and was as always delicious. We considered ordering another drink before we left, but before we could make that decision, the waitress came along and placed the bill on our table without saying anything and walked off! I got more interaction from the female colleague and manager behind the till when it came to paying and also spoke to the staff in the Rock Shop at great length. I accept that not everyone speaks perfect English, but surely, a few words should be known incase a guest wants to order something else, not just have the bill set infront of them with no word. So while we were happy to visit another HRC, I would advise to visit the Roppongi restaurant rather than this one.More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2023

They had run out of their vegetarian burger when we reached but the manager helped us make a burger with veggies and it was very tasty. Extremely helpful staff specially the person at the reception.

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 May 2020 via mobile

American breakfast, look's good! American Taste & good atmosphere!! I'm love it! 上野🎌にいるのにここはまさにアメリカン🇺🇸!! 味も見た目も大味なところがアメリカらしくて、店内もとても雰囲気がいいですね~ 🎸🎻🎶〜🥪🍔🍕🥙🥂

Date of visit: June 2019
Helpful?16  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 1 June 2020

Hi goic, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo! We hope you enjoyed our cafe. Rock on!!

Reviewed 29 December 2019

I was in need of some western food and HRC always satisifies. This is a small location but same menu items as other locations. For some reason the Japanses HRC locations do not accept the rewards card and the visit must be manually registered which...is disappointing and time wasting for customers and members - not sure why HRC do this?More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 6 January 2020

Hi Zenzar123, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We hope you enjoyed our cafe. Also we are sorry for the inconvenient registered, we would like to follow the system up. Kind regards,

Reviewed 24 December 2019 via mobile

Juat what you would expect from the chain anywhere in the world. A shame they do not try to incorporate anything local but I guess it's a bit like McDonalds that you know what you are getting. That being said meal tasty okay just nothing...specials.More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 24 December 2019

Dear U2322BMjamess, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We hope you enjoyed our cafe. Thank you for valuable comments.

Reviewed 19 December 2019 via mobile

Overall small and a little plain compared to other Hard Rocks. Had the chicken and ribs which was ok. Not fresh but still not terrible. Not allot of museum Rock items. John Oates signed guitar and Elvis boots on display.

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 24 December 2019

Dear 801stevenp, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We would like to improve our environment. Thank you for your valuable comments.

Reviewed 30 November 2019

Let's be honest - all Westerners traveling to Asia love trying the unique local cuisine but sometimes we just need a good burger and fries. The Hard Rock Cafe hits that craving and is an easily-accessible location within Ueno station. It's certainly not as large...as other HRCs around the world but the staff was incredibly friendly and they had a solid local beer selection. The menu is similar to other HRC menus and the food was just as good. Eat as much Japanese food as you can while you are in Tokyo, but if you do need a familiar fix, Hard Rock Ueno is a convenient spot.More

Date of visit: November 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 8 December 2019

Hi Kyle G, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We hope you enjoyed our burger! Please visit us again when you are in Ueno. Rock on!!

Reviewed 26 November 2019 via mobile

I have been coming to Tokyo for years since before hard rock cafes existed... This one was okay initially. Now I am sadly disappointed. I will not go back. They now charge a seat fee.... For apparently no reason other than to get more money......The drinks are poured shallow at the bar. The host and the servers are generally rude... The website no longer has prices on the online menu and when you do go... The actual prices they charge are exorbitant. A beer for 900 yen for a Bud? Really? Go down the road 15 minute walk to..... And get fresh made home brew and 500 gram filet steak and fries for 2500 yen... With no seat fee. Poor... Really poor.... Never again. I give up on hard rocks... By the way... They are now owned by Chinese conglomerate.... It is all about money and profit... Not quality and value.More

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 8 December 2019

Dear Robert_Mare-san, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We are sorry for your experience at our cafe. We would like to improve our service. Again, Thank you for your comment. Best regards,

Reviewed 15 November 2019 via mobile

I guess HRCs are pretty basic spots to hit when one is abroad, at least as far as I’m concerned. The HRC Ueno in Tokyo did not fail my friend and I. We ate great food (try the local burger!!), had a beautiful cocktail and...go to have a nice and long chat with Junya, the Assistant Manager... We even received free stickers! Great memories; thanks!More

Date of visit: November 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 8 December 2019

Hi BelgianUSlove, Thank you for visiting to Hard Rock Cafe Uyeno-Eki Tokyo. We hope you enjoyed our burger! Please visit us again when you are in Ueno. Rock on!!

Reviewed 9 November 2019

After 10 days of amazing Japanese food I was hungry and craving for a Burger ... passing the Cafe, just had to get in and wondered if quality of food would match the high prices. It did! Excellent Burger with chunky Guacamole and very attentive...service. Atmosphere is nice ... as expected with loud Music (don't go there for a romantic dinner ;-)) I would have gone for a desert but the sizes just put me off. Can't you folks just offer sizes that are manageable without having to roll out of the place !? ... no worries, there are plenty of local places around.More

Date of visit: October 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 10 November 2019

Hi JuergenBu, Thank you for coming to Hard Rock Cafe Uyeno-Eki Tokyo! We hope you enjoyed our burger. Please visit us again when you come to Japan. Rock on!!

Reviewed 6 November 2019

If you been to other Hard Rock's, then the food will be very familiar. There is nothing unique about this Hard Rock. The restaurant is a lot smaller than others. The food was good. Service here is very good. I really gave this a higher...rating because of the service. All of the staff were really helpful. Orders were taken quickly and the food was served with a smile. Also, I would say almost all of the staff speak some level of English with 1 or 2 being native speakers. The items on the menu are a little expensive, but this in Japan so it is to be expected.More

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 6 November 2019

Hi PZA8296, Thanks for visiting to Hard Rock CAfe Uyeno-Eki Tokyo. We hope you enjoyed our cafe. Thanks for your comments. Rock on!

Reviewed 3 September 2019 via mobile

Traditional Hard Rock at Ueno Station. Food is good and served in big portions, staff is professional and fancy place.

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 4 September 2019

Hi luchetto2, Thanks for coming to Hard Rock Cafe Uyeno-EKi Tokyo! We hope you enjoyedour cafe. Rock on!!

Reviewed 7 August 2019

This was our 52nd Hard Rock to visit and our first in Japan. We had a 10 hour lay-over at Haneda so we stowed our bags and grabbed a train to the Ueno Station. It was lunch time so we came not only to visit...the Rock Shop and grab a pin and sweatshirt, but also for lunch. Grabbed the burger and coke...gonna have to diet when we finally arrive home. Service was great, fun to look at the rock collection on the walls. As Hard Rock Cafe's go, the Ueno one is on the smaller side, but it fit the bill for us.More

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 14 August 2019

Hi busconi, Thanks for coming to Hard Rock Cafe Uyeno-Eki Tokyo! We hope you enjoyed our food & service. Rock on!

Reviewed 7 August 2019

The food tastes just like it does in the U.S. There were a lot of people, but the place had plenty of seating. We split the Caesar salad -Y850 and a plate of small nachos --which were quite big actually for Y1580. Both were good,...not outstanding.More

Date of visit: April 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 4 September 2019

Hi triptik123, Thanks for coming to Hard Rock Cafe Uyeno-Eki Tokyo! We hope you enjoyed our cafe. Rock on!

Reviewed 3 August 2019

So, the Tokyo are actually has 3 hard rocks. Two in Tokyo proper and one in Yokohama. Of the 3, this is the newest I believe. I didn't eat here, but we did stop at the shop and the service was excellent. It's in a...train station with plenty of seating and other shopping options nearby.More

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HRCUYENOEKITOKYO, 広報担当マネージャー at Hard Rock Cafe, responded to this reviewResponded 14 August 2019

Hi Natesmith1016, Thanks for coming to Hard Rock Cafe Uyeno-Eki Tokyo! We hope you enjoyed our food & service. Rock on!!

View more reviews
Best nearby
Ueno, Asakusa
Traces of the history and culture of the Edo (old
Tokyo) era remain vividly in Ueno and Asakusa.
Spacious Ueno Park is a great place to relax and visit
a variety of different museums and galleries. At
Ameyoko which starts in front of Ueno station, the
grocery stores and clothing shops are crammed
alongside fishmongers. It gets particularly busy at
the end of the year, when many people go on shopping
...More
Best nearby hotelsSee all
Hotel New Ueno
100 reviews
.09 miles away
Tourist Hotel
13 reviews
.12 miles away
Hotel Resol Ueno
9 reviews
.12 miles away
Ueno Touganeya Hotel
520 reviews
.13 miles away
Best nearby restaurantsSee all
Grill 1930 Tsubame Grill Atre Ueno
55 reviews
.02 miles away
Brasserie L'ecrin
82 reviews
.02 miles away
Wired Cafe Atre Ueno
48 reviews
.02 miles away
Best nearby attractionsSee all
Ecute Ueno
61 reviews
.10 miles away
Atre Ueno
38 reviews
.03 miles away
Panda Bridge
8 reviews
.05 miles away
Saigo Takamori Statue
286 reviews
.11 miles away
Questions & Answers
Ask a question
richardtK8294SB
14 April 2019|
AnswerShow all 2 answers
Response from peteratkinson1 | Reviewed this property |
Not sure, l would check their website.
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing

HARD ROCK CAFE, Ueno - Ueno, Asakusa - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Hard Rock Cafe

Hard Rock Cafe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4