We were four for Christmas dinner celebration on Saturday night. We arrived on time 7.30 pm, we’ve been told where was our table and we walked to the table ourselves. The man with tie came to take drinks order, put the drinks down and walked...away, he looked rush and lost. The menu has been offered but he didn’t let us know what items run out or were low until we ordered he started to tell us the menu we wanted was finished then we ordered another thing he said it’s run out too, and two of us wanted the same menu he said only one left so we had to start looking again what we could have during he’s taking our orders he kept running back and forth to check with the kitchen because of lack of menu information before taking orders. He’s better had a good communication with kitchen before taking orders.
After he finished taking the orders it was 7.48 pm I remember the time because I had the phone call in. We were in the same room that was surrounded by a few bigger tables with celebrations, the atmosphere seemed to be a good night for us too. When staff served food to other tables we all said oh food looks good, oh that’s food coming should be for us but it wasn’t until starters from a few tables had been cleared, their mains had been served and some tables had been cleared again but we still didn’t have our starters.
I looked at the time it's been 40 mins and we all were very hungry, especially one of our friends who was an old lady nearly 80 year olds she was super hungry. I asked the lady staff that we were waiting for nearly an hour for starters, what’s happening hope the man didn’t forget our orders. She said sorry and went to check for us and came back and said they were very busy in the kitchen and food should be out soon we kept waiting but still no sign. My friend went to the bar, asked the man who took the order and we found out he’s the manager. My friend asked him how long will the food take as it’s been nearly one hour for 4 starters if the food are not coming out soon my friends would like to leave as they are very hungry …we all can’t believe what he replied to my friend, we didn’t do anything wrong or tried to argue, he said to my friend that IF YOU WOULD LIKE TO LEAVE YOU CAN THEN I WILL CANCEL YOYR ORDER ! no apology or tried to talk to keep customers or do anything at all. We decided to wait and food came after 5 mins. The starters had been served at 8.50pm, one hour exactly for 4 starters. I understand that anytime if the restaurant is busy staff Breyer let the customers to aware of waiting time but he said nothing that mean the restaurant can manage it. We are sure that he forgot our orders and worse than that he had never come to our tables but walked passed and cleared other tables he completely ignored us from what happened. We went to pay our bill at the bar, he was there but said nothing. He’s the manager he must have known what went wrong each night on his shift and he should have done something at least saying apology for the food delayed instead of silent and run away. We are not a complainer but we all work in hospitality job in management positions too. Menu information should be in our head before taking order. If something go wrong that’s not from customer the manager should deal with it but his performance was like staff who’s just joined the team. We all really disappointed with his response by respond nothing. I’m writing this just about him and the way of his performance that wasn’t match to his position but in another good side we all enjoyed the food that’s why kept us staying until finish. I believe even if the food is good but service is bad from staff one day the restaurant will have only good food left in the kitchen but no customer because food need good staff to
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