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Terra Nova Hotel Restaurant

Certificate of Excellence
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17 Waterloo Road, Kingston, Jamaica
9262211
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181 Reviews from our TripAdvisor Community

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Showing 176: English reviews
Level Contributor
12 reviews
8 restaurant reviews
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Loved he food. I had lobster and my husband had steak. Everything we ate was really good. The only downfall was that the service was a little slow. It seemed to be only one waiter.

Helpful?
Thank Shanice J
Seattle
Level Contributor
38 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 week ago

One of my favorite things to do now is to go for high tea when I visit a city. This tea was full on with excellent choices. More than the usual pretty sandwiches with sweet treats. Loved everything they offered especially the smoked marlin on crostini. Delicious.

Helpful?
Thank cdcSeattle
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your review. We are thrilled to know that you enjoy our Champagne High Tea. It is our hope that you will return soon to enjoy our offerings including but not limited to the aforementioned. More 

Kingston, Jamaica
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago via mobile

It's excellent service on the Terrace with excellent food. Waiting period for food is a bit lengthy that's why I rated 4 stars. But good experience, nice ambience, friendly staff. Worth every penny.

Helpful?
Thank Jhanelle F
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your comments and we sincerely apologize that you had a lengthy wait for your meal. We look forward to hosting you again so that we will have the opportunity to provide you with exceptional service. More 

Kingston, Jamaica
Level Contributor
4 reviews
3 restaurant reviews
4 of 5 bubbles Reviewed 1 week ago via mobile

Never disappointed with Terra Nova. Great Buffet. If you want great Jamaican favorites or something a little lighter, they have it. Always a great choice!

Helpful?
Thank paulaangeladuncan
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your review. We appreciate it greatly and we look forward to being your restaurant of choice again in the near future. More 

Level Contributor
15 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

I love going to this place for lunch and dinner. I love the setting and the staff expertise in dealing with customers. I went one night with a friend simply to get a serving of soup. They were vitually closed but the head waiter came out and fully laid out our table (the only one set up) and professionally served... More 

Helpful?
Thank Carla M
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your remarkable comments and we are pleased to know that you think highly of us. We aim to please and go above and beyond to ensure the satisfaction of our customers. Unfortunately, we no longer serve buffet by the pool but our Champagne High Tea is still in existence. It takes place each Thursday at our Terrace... More 

London, United Kingdom
Level Contributor
35 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Having an evening drink listening to classical music and live piano at this lovely hotel was a great way to spend part of our evening. Great service too.

Helpful?
Thank pmgme1
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for sharing your experience with us, its sounds like you found the perfect way to spend part of your evening. More 

Toronto, Canada
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Service, food, presentation, ambiance..check check check! Awesome! ! Great Jamaican cuisine, rooms extreme quality and amazing attention to detail.

Helpful?
Thank Shelly C
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your enthusiastic comments and we are delighted to know that your expectations were met. More 

Level Contributor
13 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

Food was awesome but the wait was over an hour for a meal that could be prepare in 15-20 mins, settings is really nice and elegant I would recommend u eat a little before you go there since u have to wait so long

Helpful?
Thank Shaunette W
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your recent review. I apologize for the inconvenience you experienced in having a longer wait than you expected. Please feel free to contact me directly to discuss further. In the meantime, we thank you for making it the Regency Room at the Terra Nova All Suite Hotel. More 

Boca Raton, Florida
Level Contributor
10 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 18 January 2017

We arrived on Sunday without reservations!! Without a problem we were seated briefly.. blessings. The brunch here is legendary and I was not disappointed. There were many celebrations in the air throughout the space-- birthdays etc. The service is top notch. The food was great. Plenty of selections for lunch, breakfast and desert-- you could whatever you liked. Definitely nice... More 

Helpful?
Thank gigglesjm
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

We thank you for your comments and are delighted to hear that your experience was a memorable one. We welcome all our guests without hesitation and try to maintain our guests expectation and service standards, which you acknowledged and appreciated. We look forward to welcoming you back More 

Level Contributor
10 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 January 2017

Went to the Sunday brunch ando the food was good and the service excellent, there were so many items to choose from. You will need to pace yourself. I you are not a big eater you might feel overwhelmed.. the staff was very courteous. This a place for friends and family to hang out for a lazy Sunday meal.

Helpful?
2 Thank Pam C
Sophia T, Guest Relations Manager at Terra Nova Hotel Restaurant, responded to this review

Thank you for your review and we are thrilled to know that your recent visit to us was a fulfilling one. Sunday is Family Day and we are proud that the Observer Food Awards acknowledged us for “best place for family dining, Sunday Brunch” 2015-2016. We thank all our guests for their continued support. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Cuisine
Jamaican, International, Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Private Dining, Validated Parking, Highchairs Available
Good for
Bar Scene, Child-friendly, Groups, Romantic, Business meetings, Local cuisine, Special Occasion Dining
Location and Contact Information
  • Address: 17 Waterloo Road, Kingston, Jamaica
  • Location: Caribbean  >  Jamaica  >  Kingston Parish  >  Kingston
  • Phone Number: 9262211

Questions & Answers

Questions? Get answers from Terra Nova Hotel Restaurant staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?