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The Cheesecake Factory

Certificate of Excellence
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525 F.D. Roosevelt Avenue | Plaza Las Americas Mall, San Juan 00918, Puerto Rico
+1 787-756-6200
Website
Today
10:00 - 23:00
Open now
See all hours
Hours:
Sun 10:00 - 23:00
Mon - Thu 11:00 - 23:30
Fri - Sat 11:00 - 00:30
More Info
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268 Reviews from our TripAdvisor Community

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Showing 163: English reviews
British Virgin Islands
Level Contributor
99 reviews
43 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
Reviewed 5 days ago NEW

I went twice during my two day visit because the food and service were so good. The avocado eggrolls are my favourite followed by the stuffed mushrooms.

Helpful?
Thank HotFootedFoodie
Cayey, Puerto Rico
Level Contributor
21 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 1 week ago

Excellent service. I always get a delicious and well cooked meal. Very clean, huge menu, variety of prices.

Helpful?
Thank Khefren B
Dallas, Texas
Level Contributor
57 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 1 week ago

We went there after shopping and had lunch. Quick service, great atmosphere (sat on the patio) and the mimosas were very refreshing as well. Just as good as the one in the Houston Galleria, might be better ;)

Helpful?
Thank Chiemeri N
Miami Beach, Florida
1 review
Reviewed 3 weeks ago via mobile

I have always gotten great service when I go this location but this time around the young lady that was assigned to serve in the tables outside went above and beyond. I was inconvenienced when the moment I sat on the table outside some black birds came aggressively to take my bread. They would not give up and just linger.... More 

Helpful?
Thank mspr65
Bristol, United Kingdom
Level Contributor
20 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

A huge chain restaurant located in the mall. There is plenty of menu options, and you can take away/doggy bag. The restaurant is quite big, but for larger parties you may need to book. There is an outside seating area if you feel like escaping the air conditioning. The burgers are awesome but leave room for the cheese cake -... More 

Helpful?
Thank katir0bi
Aspen Hill, Maryland
Level Contributor
86 reviews
47 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
Reviewed 16 April 2017

We had just left the San Juan airport after traveling since 5:30 am Eastern time. We were ready for a good lunch and Patrick was ready and willing to satisfy our hunger. He got all of our orders correct and kept our drinks filled. The food came cold or warm accordingly, so thanks to the kitchen for that. And it... More 

Helpful?
Thank Elan H
Level Contributor
18 reviews
15 restaurant reviews
Reviewed 7 April 2017

Visited on a Friday night, it was completely packed. Waiting time was about 30 minutes for a table for 2. Service was friendly, knowledgeable, but impersonal - I suspect due to the amount of people. Food came out as expected. Ahi Tuna dinner was properly cooked, but a bit bland - portion was somewhat small for the price. The Chicken... More 

Helpful?
Thank Franco B
Cartago, Costa Rica
Level Contributor
15 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
Reviewed 30 March 2017 via mobile

I asked for a small meal, so she recommended me a steak medallones, great and delicious!!! Good size of dish in order to let room for the desert, also it was very good.. acceptable price.

Helpful?
Thank Carlos C
San Juan, Puerto Rico
Level Contributor
68 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 8 helpful votes
Reviewed 13 March 2017

End of day business dinner turned into a let down experience. The service was average generating a mix-up with the ordered entrees. The mix up caused dinner to be cold and incomplete. Only when the complaint was elevated to the manager did we get an apology and complementary dessert.

Helpful?
Thank kitbenavent
Plymouth, United Kingdom
Level Contributor
59 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
Reviewed 1 March 2017 via mobile

We popped in here for a quick bite to eat during our day visit into San Juan. I was surprised at how big it was, seats over 500 people! It was a Saturday lunch time so was quite busy. We sat outside as it was a perfect day. Watch out for the cheeky birds though! We were served by several... More 

Helpful?
Thank Fiona H

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Italian, American, International, Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Brunch, Lunch, Dinner, After-hours
Restaurant features
Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Kids, Business meetings, Child-friendly, Bar Scene, Special Occasion Dining
Open Hours
Sunday
10:00 - 23:00
Monday
11:00 - 23:30
Tuesday
11:00 - 23:30
Wednesday
11:00 - 23:30
Thursday
11:00 - 23:30
Friday
11:00 - 00:30
Saturday
11:00 - 00:30
Location and Contact Information
  • Address: 525 F.D. Roosevelt Avenue | Plaza Las Americas Mall, San Juan 00918, Puerto Rico
  • Location: Caribbean  >  Puerto Rico  >  San Juan
  • Phone Number: +1 787-756-6200

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cheesecake Factory and other visitors
1 question
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11 days ago

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Questions? Get answers from The Cheesecake Factory staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?