We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Frankie & Benny's

Claimed
Reserve a Table
Bookatable
RATINGS
Food
Service
Value
Atmosphere

Location and contact

About
Frankie & Benny's serves up the best of New York Italian cuisine to offer you big flavours and massive choice. Whether you fancy a juicy chicken burger or an Italian classic, we've got something for everyone! We've been a much loved restaurant for over 20 years and offer families a place to go for a fun, comforting meal where you can enjoy some well-deserved, chilled-out family time. We cater for all needs with a huge gluten free menu, a wide offering of vegetarian dishes and host of healthier, lighter bites. So try one of our mouth-watering Freakshakes or grab a beer with friends and enjoy a home-from-home meal with us - see you soon!
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, Brunch, After-hours
CUISINES
Italian, American, Pizza, Diner
FEATURES
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Reviews (252)
Filter reviews
250 results
Traveller rating
54
57
53
33
53
Traveller type
Time of year
LanguageEnglish
54
57
53
33
53
Show reviews that mention
All reviews fast service portion sizes fay frankies cinema branch fab
FilterEnglish
Updating list...
1 - 10 of 250 reviews
Reviewed yesterday via mobile

Really tasteless/poor quality food for rip off price tag! Won't be going back there again. Don't waste your money

Date of visit: February 2019
Thank M F
Reviewed 5 days ago via mobile

Thought it would have saved time to book a table but when we got there we still had to wait nearly 20 mins, but there after was excellent and Great service, Della was fab 👍.

Date of visit: February 2019
Thank Geraint e
Reviewed 2 weeks ago via mobile

Was served by a lovely lady Fay, food was lovely and hot best meal I’ve had here! And to top it off 2 courses and a refill drink for £13! Bargain!! Thanks again!

Date of visit: February 2019
Thank LaurenJaye1995
Reviewed 3 weeks ago via mobile

Attended this restaurant with a group of friends on a night out was very gimmicky for my taste but it is what it is, food was ok, I can confirm the hot chicken wings are hot hot, food if anything was over priced for what...More

Date of visit: November 2018
Thank Aberdaredog
Reviewed 4 weeks ago via mobile

Me and my partner came last night to give it a 2nd chance after a naff experience last time as we had a voucher off wowcher to use. To be fair we were seated straight away and served to started was faultless ( garlic cheesy...More

Date of visit: January 2019
Thank Danny S
Reviewed 3 January 2019 via mobile

Ate here a few times prior which has been ok, but there has been some noticeable improvements which is brilliant. The place doesn’t smell anymore and there are staff to meet the needs of the restaurant. Therein the food was good and the visit was...More

Date of visit: January 2019
Thank Opulence
Reviewed 13 December 2018

Perhaps its the fact that I'm just used to a set standard at these chains, that being said, it is important they maintain there level of service and reputation. Would return, it's what I'd expect.

Date of visit: December 2018
Thank Freckle_Eye
Reviewed 11 December 2018 via mobile

Regulars now at this restaurant. Can always rely on good food and great service. Especially Fay who works hard to make you welcome and looked after. Keep up the good work. 👍

Date of visit: December 2018
Thank Chews09
Reviewed 11 December 2018 via mobile

The food was okay. I'm not sure about the new waffles. They aren't as good as the old ones. We were served by Fay who was attentive, funny and professional. She was lovely and it was a pleasure being served by her :)

Date of visit: December 2018
Thank Craig W
Reviewed 4 December 2018 via mobile

Called here for lunch as a treat for my my mother.waited an hour for main course when it arrived it was cold and mostly inedible.staffing levels far too low hence the delay in food being cooked and served to us .will never come here again!

Date of visit: November 2018
Thank Lyn O
View more reviews
Nearby
Nearby HotelsSee all 3 nearby hotels
Travelodge Merthyr Tydfil
417 reviews
.08 miles away
Castle Hotel
227 reviews
.57 miles away
Tregenna Hotel
133 reviews
.79 miles away
Premier Inn Merthyr Tydfil
490 reviews
1.24 miles away
Nearby RestaurantsSee all 89 nearby restaurants
JOL's
329 reviews
.36 miles away
Woodfired Pizza & Kitchen
291 reviews
.50 miles away
The new Crown Inn
235 reviews
.35 miles away
Harvester Merthyr Tydfil
756 reviews
.05 miles away
Nearby AttractionsSee all 19 nearby attractions
Cyfarthfa Castle
350 reviews
.75 miles away
Redhouse
36 reviews
.60 miles away
Joseph Parry's Cottage
22 reviews
.87 miles away
Vue Merthyr Tydfil
18 reviews
.04 miles away
Questions & Answers
Ask a question
AndreaM11450
15 May 2017|
Answer
Response from cupcake554 | Reviewed this property |
Hi there, all I can comment on is what the food was like when I ate here, I know from experience that you can eat in a place one day and its great and then another day it is awful but as a chef I do find it really hard to... More
-1
Votes
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing